How to write a good customer service letter

Can customer service letters help you to reduce contact, support your move to digital, increase sales and customer satisfaction scores?

Yes they can.

If you want to know exactly how, head over to Call Centre Helper
Their article “How to write a good customer service letter – with examples”, has tips from our own Fran Fish. 

Call Centre Helper’s guide also includes Mazaru’s four-part (Clear, Credible, Answered, Tone) approach, backed up by consumer research and some real-world examples. 

If you’d like to get better results from your letters and emails, drop me a line or send me a letter –

Katie Hamilton