UCAS – How we raised caller
self-service to 53%

With A-levels complete for another year, it’s now a nerve-wracking waiting game for students. We made the busy August results day a little easier for them last year.

53% of students were able to find what they needed without going through to an advisor, thanks to our Service Communication Programme for UCAS.

Find out how we did it, in this short video.

Katie Hamilton