Helping the world have great conversations, this Christmas

We hope you’ve had a great 2019.

We’ve enjoyed a year of creating content to empower people to have great conversations, all over the world.

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Whether it’s actionable exercises to bring tone of voice to life, comms re-writes to personalise the customer experience or webchat training to build advisor confidence, our content has had an impact, far and wide.

What are your challenges for 2020? If you’d like to improve your conversations with customers, to wisely cut contact and improve sales and CSat in the process, drop us a line at, wherever you are in the world.

Abbie Mandry