Connect and Inspire using your Tone of Voice

Watch our Tone Maven, Janina Heron’s TED talk on how to connect and inspire using your tone of voice. 

In this talk, Janina shares tips on how to improve your tone, and why it's so important.

As part of our Service Communication Programmes, we give tone of voice training to advisors, coaches, trainers and managers, and develop quality scorecards, to help embed skills and improve customer satisfaction scores and deliver real business results.

More useful stuff from Mazaru:

Read more of Janina's tips in her Trust and Authenticity blog.

Learn about the impact of tone in Does an advisor's tone really matter?.