Coronavirus Messages

Sorry, because of the coronavirus outbreak we’ve had to close our contact centre. As soon as we know when we’ll be open again we’ll put a message on our website, Twitter and Facebook. You can check there for the latest updates. Until we’re open, you can find the answers to most questions on our website.

We’re closed at the moment. We’ll be open again tomorrow but don’t wait until then – you can find answers on our website. So we can help our most vulnerable customers during this crisis, only call us back tomorrow if it’s really urgent.

We’ll be with you as soon as we can. While you wait, take a look at our website and your online account. You can find answers to most questions there. Finding an answer yourself will help us get to vulnerable customers much quicker.

To let us focus on customers who need our help urgently, find the answer to your question on our website. It’ll save you time, and it’s where we’re putting all the latest information about how we’re dealing with the coronavirus situation. You can find the other ways to contact us there too. Or call back another time when we might be quieter.

Because of coronavirus, you’ll be waiting a long time to talk to us today. To get answers quickly, download our app at Google Play or the App Store. It only takes a few seconds to download and set up. It’s tailored to you, has all of your details and can help you find answers to most of your questions.