News

Out of This World CX Workshop

Unify Communications are hosting an exclusive Out of This World CX workshop this Thursday, exploring how you can deliver great omnichannel customer service without compromising on quality or incurring huge costs. We’ll be joining...

World Mental Health Day

Thursday 10th October, is World Mental Health Day. The theme for this year is suicide prevention. The WHO has some scary stats around this topic: - Every 40 seconds, someone...

Thank you, Zipcar

Great to hear feedback from one of our US-based clients: “Your responses to questions are quick and speedy. Your attention to the details shows your commitment to your customers.”George MacNeil, Senior...

We’re the jam in the Unify sandwich

A few months into our partnership with Unify and we've added our conversation design, tone of voice and soft skills expertise to several joint customer projects. We've become the "jam...

The Future of Retail CX event

Unify Communications are hosting a dedicated Future of Retail CX workshop, covering the dangers of customer service silos, how to invest in self-service for call deflection, and ways retailers can ensure...

Connect and Inspire using your Tone of Voice

Watch our Tone Maven, Janina Heron’s TED talk on how to connect and inspire using your tone of voice.  Janina leads the ‘empowering front line teams’ part of our Service Communication Programmes. She...

How to write a good customer service letter

Can customer service letters help you to reduce contact, support your move to digital, increase sales and customer satisfaction scores? Yes they can. If you want to know exactly how, head...

Mazaru is a wise monkey

You’ll find a carved panel of the three wise monkeys above the door of the Tshogu temple in Nikko, Japan. The carving is one of the oldest representations, dating back to the...