News

Happy Birthday Text Messaging

The first text message (SMS) was sent on the 3rd of December 1992 by an engineer at Vodafone to a director. It simply said “Merry Christmas”. Fast forward 25 years and...

The essential preparation for chatbots

We’ve evolved with our clients over the years; as the face of the contact centre has changed, so have we.  What was once a call centre is now a multi-channel...

‘Unwanted’ contact down 30% with our crystal clear comms

“We’ve been able to make simple changes – within our existing systems and technology – which have had an immediate and positive impact, in reducing contact." Customer Service Director.  Results We’ve achieved some...

15 Different things we do

Our purpose is To Make Great Service Happen. Anywhere. To achieve this, we have to have many things; a capable, talented and engaging team, a relentless drive to get quality and...

High Stakes Customer Communications

It goes without saying that extra care is needed when you're communicating with large groups of customers about sensitive issues. For example, the stakes are always high when letting them know...