News

Connect and Inspire using your Tone of Voice

Watch our Tone Maven, Janina Heron’s TED talk on how to connect and inspire using your tone of voice.  Janina leads the ‘empowering front line teams’ part of our Service Communication Programmes. She...

How to write a good customer service letter

Can customer service letters help you to reduce contact, support your move to digital, increase sales and customer satisfaction scores? Yes they can. If you want to know exactly how, head...

Mazaru is a wise monkey

You’ll find a carved panel of the three wise monkeys above the door of the Tshogu temple in Nikko, Japan. The carving is one of the oldest representations, dating back to the...

soh is now Mazaru

With all the evolving we’ve done over the last twenty years, we thought it was time our brand evolved too – so from 25th April 2018, we’re Mazaru (Muh-zah-roo). But, how have...

10 things they don’t tell you about AI

Do you want to know the inside track on the state of Artifical Intelligence in the customer management industry today? Here are a few home truths that will help you...

Happy Birthday Text Messaging

The first text message (SMS) was sent on the 3rd of December 1992 by an engineer at Vodafone to a director. It simply said “Merry Christmas”. Fast forward 25 years and...