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Mazaru is a wise monkey

You’ll find a carved panel of the three wise monkeys above the door of the Tshogu temple in Nikko, Japan. The carving is one of the oldest representations, dating back to the...

soh is now Mazaru

With all the evolving we’ve done over the last twenty years, we thought it was time our brand evolved too – so from 25th April 2018, we’re Mazaru (Muh-zah-roo). But, how have...

10 things they don’t tell you about AI

Do you want to know the inside track on the state of Artifical Intelligence in the customer management industry today? Here are a few home truths that will help you...

Happy Birthday Text Messaging

The first text message (SMS) was sent on the 3rd of December 1992 by an engineer at Vodafone to a director. It simply said “Merry Christmas”. Fast forward 25 years and...

The essential preparation for chatbots

We’ve evolved with our clients over the years; as the face of the contact centre has changed, so have we.  What was once a call centre is now a multi-channel...