conversation design

In partnership with Google

We now run conversation design workshops where you can learn all aspects of designing great conversations for voice and virtual assistants.

Who should attend

Anyone interested in understanding how natural language and voice assistants can supercharge their customer experiences.

In previous workshops we’ve hosted attendees from all sides of the organisation, including customer service, brand, operations, marketing, technical, UX and CX.

What you’ll learn

  • The key principles of great conversation design
  • Voice or Visual? What works best for your interactions and user tasks
  • Meeting the needs of your brand and customers
  • Developing personas
  • Creating, easy conversational dialogue
  • Making simple conversational repairs in an interaction (failing gracefully)
  • Bring the dialogue to life in voice (text to speech)

Through this interactive session we explore, experiment and learn ‘by doing’.

Next workshops

Email us at to find out first about our next public workshops, or to talk to us about private workshop options.