Fun, easy to understand and
very very useful

Workshops

Working with some of the world’s best known brands, we’ve learned a lot. We’ve carefully distilled that knowledge into a set of workshops to help with tricky communication and service conversation topics, covering over-the-phone, written and digital contact. We tailor our sessions so that teams can start having great conversations, the minute they get back to their desks. If you can’t see the workshop that works for you, drop us a line at hello@mazaru.com
Our workshops at a glance
Natural language chatbots are a powerful way for people to interact with your services. This hands-on, interactive half-day workshop is a valuable introduction to how you can design natural, intuitive conversations for digital assistants. Perfect for anyone working on AI conversation, interaction and user experience, it includes practical exercises, hints, tips and best practice principles from top industry experts.
Whether you work for a business or public sector organisation this hands-on and enjoyable one-day workshop is a valuable introduction to how you can arm your advisors with essential webchat skills. Created for managers, team leaders and trainers, it covers how you can go about managing webchat better. It includes practical exercises to develop advisors' skills, as well as hints, tips and best practice principles.
This practical and fun one-day workshop is a great introduction to how you can help your advisors handle complaints better. Public and private sector service managers, team leaders, trainers and advisors will find it especially useful as it covers complaint exercises for advisors, information on why better complaint handling is important, our latest consumer research and how your organisation can manage complaints better.
Whether you work for a business or public sector organisation, this workshop will be of real benefit if you want to know more about the importance of writing for service and how to develop it. Again, contact centre managers, team leaders, trainers and advisors will find it hits the mark with exercises to improve writing that advisors can use, information about what affects the results of service and advice (as well as discussions) on how your organisation can go about managing writing better.
A great introduction to helping advisors develop their tone and improve service. Contact centre managers, team leaders, trainers and advisors will find this workshop useful as it contains exercises to improve tone that advisors can use, information on why it's so important as well as how organisations can go about managing tone better.
This practical and fun one-day workshop is a great introduction to how you can help your advisors handle complaints calls better. Public and private sector service managers, team leaders, trainers and advisors will find it especially useful as it covers complaint conversation exercises for advisors, information on why better complaint handling is important, our latest consumer research and how your organisation can manage complaints conversations better.
Whether you work for a business or public sector organisation this hands-on and enjoyable one-day workshop is a valuable introduction to how you can help your advisors write better complaint responses — whether they’re emails, letters or direct messages. Created for managers, team leaders, trainers and advisors it covers practical exercises to develop advisors' skills, insight into why handling complaints well is important, our latest consumer research and how you can manage complaint responses better.