Who we’re helping right now:
‘We saw a 27% drop in calls within minutes of getting Mazaru’s messages live.’
With simple, effective and clear messaging, we helped Direct Line pull their customers away from the phone and onto digital channels. Through the Covid-19 crisis, we’re giving them additional, simple tactics to help customers get answers fast.
‘We saw a 27% drop in calls, within minutes of getting Mazaru’s messages live.
We had more customers helping themselves, more using digital channels.
Great team, incredible service’
Scott Friery, Channels Manager, John Lewis & Partners