Wow Moments🎉

Our awesome client is now zipping through customer support with some super cool self-help links. This means less waiting, more self-serve wins, fewer call backs and happy customers.

Our bot handled 8k+ chats in the week before MotoGP. That's a huge operational cost saving and lots of happy customers!

With simple signposting to self-help options in the IVR, callers are reassured and they can find the help they need without having to speak to an advisor.

We delivered intensive social media training and coaching over 3 weeks and created an advisor QA form. This boosted advisor scores, leading to great CX and improved first contact resolution.

With a new bot project, we slashed contact by 55% AND cut costs by £140K. Pretty incredible if you ask us! Our client was thrilled and their customers - even more so 🤩

With new bot messaging and flows, we got customers the refund information they needed fast and saved advisor time!

Our IVR redesign project, delivered a new brand design, voice and music. With simple and attractive self-service options, we cut calls to advisors and made things quicker for guests.

With simplified messages, we made sure customers were getting to the right place, first time. A huge drop in transfers, lowering customer effort and frustration.

Streamlined menus to make it quicker for customers to get through and find the help they needed. Saving time = saving money!

IVR design changes and targeted signposting to self help increased customer self service, saving £15,500 per month.