News

Planning, Analysis and Insight User Group

The South West Contact Centre Forum, Planning, Analysis and Insight User Group, will be hosting their next meeting on Thursday. Fran and Susie will be speaking at the session, which will...

Out of This World CX Workshop

Unify Communications are hosting an exclusive Out of This World CX workshop this Thursday, exploring how you can deliver great omnichannel customer service without compromising on quality or incurring huge costs. We’ll be joining...

World Mental Health Day

Thursday 10th October, is World Mental Health Day. The theme for this year is suicide prevention. The WHO has some scary stats around this topic: - Every 40 seconds, someone...

Thank you, Zipcar

Great to hear feedback from one of our US-based clients: “Your responses to questions are quick and speedy. Your attention to the details shows your commitment to your customers.”George MacNeil, Senior...

We’re the jam in the Unify sandwich

A few months into our partnership with Unify and we've added our conversation design, tone of voice and soft skills expertise to several joint customer projects. We've become the "jam...

The Future of Retail CX event

Unify Communications are hosting a dedicated Future of Retail CX workshop, covering the dangers of customer service silos, how to invest in self-service for call deflection, and ways retailers can ensure...

We come in peace, with knowledge and insight

Introducing Mazaru Insights: Blending behavioural science and AI to analyse your content and comms and help you find ways to boost satisfaction, increase sales and reduce service contact. This digital...