Wow Momentsš
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Our bot handled 8k+ chats in the week before MotoGP. That's a huge operational cost saving and lots of happy customers!
We redesigned menus to streamline customer journeys and get callers to the right place first time! This cut 638 weekly transfers ā saving agent time, and over Ā£80k per year in call handling costs! What a result.
Redesign for a self-service app where callers could get help fast. Saving customers' time and saving our client Ā£80K in call handling costs.
With simpler IVR menus, callers are now getting through to the right place without annoying and costly transfers. A much better customer experience and much happier calls!
Clearer messaging in the IVR, guides more callers through their payment options in a way thatās easy to understand! Now more people than ever are getting what they need quicker!
With new deflection messaging in the IVR, we encouraged more callers to self-serve. Callers were able to find they help they needed without waiting in the queue.
Our comms training at HRP was a hit! Hearing feedback like āengaging & funā, as well as 100% of participants scoring it 'useful' or 'very useful' says it all. Great job team!
With new bot messaging and flows, we got customers the refund information they needed fast and saved advisor time!
Thanks to our fantastic recommendations which went live with the new voice, IVR & music for the National Trust, the number of people opting into their CSAT survey has gone up by an incredible 268%
A heart-warming rise in advisor scores with our empathy training. By improving the customer experience, our client increased their reputation as an ethical and trustworthy company.
