Wow Moments🎉
Our results could speak for themselves - but we like to shout about them anyway 😉
Here's a few of our many successes... Just wait until you see what we could do for you!
Our results could speak for themselves - but we like to shout about them anyway 😉
Here's a few of our many successes... Just wait until you see what we could do for you!
Streamlined menus to make it quicker for customers to get through and find the help they needed. Saving time = saving money!
Our IVR redesign project, delivered a new brand design, voice and music. With simple and attractive self-service options, we cut calls to advisors and made things quicker for guests.
IVR design changes and targeted signposting to self help increased customer self service, saving £15,500 per month.
Our bot handled 8k+ chats in the week before MotoGP. That's a huge operational cost saving and lots of happy customers!
With our complaints writing training and QA, our client saw a boost in advisor scores and won 'Gold' at the UK CXA awards for most improved complaints handling 🏆
Simplified IVR design and menus means lower customer effort and faster resolution - keeping everyone happy in the process!
We redesigned menus to streamline customer journeys and get callers to the right place first time! This cut 638 weekly transfers – saving agent time, and over £80k per year in call handling costs! What a result.
With our new bot, it’s not only the drivers doing the racing, customers are speeding to the answers they need! No more tedious telephone pit stops—just pure customer satisfaction
With a new bot project, we slashed contact by 55% AND cut costs by £140K. Pretty incredible if you ask us! Our client was thrilled and their customers - even more so 🤩
We got more people moving to self-service channels and staying there. With design changes and simplified messages, we made it easier for customers to find what they needed.
