Wow Momentsš
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
We jazzed up voice self-service, making it a breeze for customers to add, drop, or switch up their subscription without waiting to speak to an advisor. It's all about making things smoother and quicker!
Our new IVR recommendations at RACās Vehicle Off Road branch directs callers to the right department first time. Extra bonus? A 19% deflection rate from hire car queues. What a result!
With new bot messaging and flows, we got customers the refund information they needed fast and saved advisor time!
With simple signposting to self-help options in the IVR, callers are reassured and they can find the help they need without having to speak to an advisor.
We got more people moving to self-service channels and staying there. With design changes and simplified messages, we made it easier for customers to find what they needed.
We designed a new bot which handled 25K+ chats in the run up to the Grand Prix. Helping lots more customers without jamming up the phone lines.
We transformed our client's customer experience with user-friendly pages, fun videos, and instant updates!
Our comms training at HRP was a hit! Hearing feedback like āengaging & funā, as well as 100% of participants scoring it 'useful' or 'very useful' says it all. Great job team!
With our new bot, itās not only the drivers doing the racing, customers are speeding to the answers they need! No more tedious telephone pit stopsājust pure customer satisfaction
We redesigned menus to streamline customer journeys and get callers to the right place first time! This cut 638 weekly transfers ā saving agent time, and over Ā£80k per year in call handling costs! What a result.
