Having an easy to navigate knowledgebase or FAQ section makes it easier for your customers to find the help they need - without having to get in touch! It's like arming your website with a team of agents to answer the most common questions before they're asked! Boost your CSat without lifting a finger!

FAQs missing the mark? We'll get you on target.

We'll make sure your knowledgebase or FAQ section give maximum help for minimum customer effort. Having your help content up to date with clear and easy answers will reduce the need for customers to get in touch. With easy access to information they can find their answers quickly, feeling empowered to self-serve. This frees up your advisor's time and drives CSat.

Here are some of the common issues we find:

  • Difficult to find help.
  • Takes too long to get answers.
  • Information overload.
  • Out of date information.
  • Messy, unstructured guides.

You get the idea.

The benefits to you

  • Boost your CSat.
  • Empower your customers.
  • Ease advisor workload.
  • Reduce operational costs.
  • Increase confidence in your brand.

The benefits to your customers

  • 24/7 access to help.
  • Easy to follow directions.
  • Reduced frustration.
  • No need to wait on the phone.
  • Consistent information.