Training

We give your team the tools to communicate confidently and effectively. We tailor and deliver a full range of training, from a single skill to a wider view on customer service. Just get in touch and we'll talk. 

Here's a look at just some of the training we offer:

Tone of voice and soft skills development - bringing your brand values to life in every conversation. We help your teams deliver consistent, helpful, warm and friendly conversations so they understand and connect with your customers on a human level, creating moments of genuine connection and trust. Your team will become not just service providers, but true heroes of care and compassion. 

Complaints handling - gives your customer service team the skills to tackle issues and turn negatives into positives. Invest in training that leaves your team and customers smiling every step of the way. By mastering the art of empathetic resolution, you're customers will stay and you'll boost your reputation. 

Sales through service - give your customers a more personalised service so they're more likely to stick with you. We'll help train your team to understand the customer needs and how to provide that great service that will keep them coming back for more, boosting your revenue and your reputation. 

We bring training to life through games and interactive activities. We're not just teaching a work skill, we're embedding the knowledge of how to read a situation, a customer, or a problem and have a better understanding of how to help.  

On top of all this, we can develop advisor templates and train your team on how to personalise them to make sure you're always delivering the highest standard of customer service. Getting everyone together for training can be challenging. That's why we've developed creative approaches to our delivery. Not everyone can sit in the classroom so we'll tailor the format to fit (and it's much more exciting than an just another online presentation 😉).