As you can imagine - we love a chat! If you have any questions, would like a demo, or even just want to say hi - we'd love to hear from you! Get in touch and we'll be happy to show you what we do here and take a look at how we could be helping you.
Come on - let's be friends 🙂
Why we exist
At Mazaru, we're an independent agency with a mission to help the world have great conversations. A conversation is more than just words; it’s about the eyes, smiles, and the silence between words. Our work is primarily focused on one of the most challenging places to have great conversations: customer service.
We achieve results by diving deep to identify communication hot-spots and opportunities. We audit and analyse content and communications to see how well they’re meeting customer needs. Leveraging consumer insights, service know-how, and behavioural science, we design and create relevant and confident content that answers customer questions before they ask them. This empowers customers and customer-facing people at every touch-point.
Where our name came from
You’ll find a carved panel of the three wise monkeys above the door of the Tshogu temple in Nikko, Japan dating back to the 17th century. On the panel, the monkeys are sitting in a row – the first covering its ears, the second its mouth and the third its eyes. But no matter the order of the monkeys, they’ve come to embody the proverb “See no Evil, Hear no Evil, Speak no Evil”.
Purists amongst you have spotted that their original Japanese names are Mizaru, Kikazaru and Iwazaru. But outside of Japan, you’ll see the monkeys’ names given as Mizaru (See no Evil), Mikazaru (Hear no Evil) and Mazaru (Speak no Evil). This western version, Mazaru, is a little easier to pronounce – we hope you’ll allow us a little creative licence.
Legend tells us that the monkeys were sent by the gods as observers and messengers. We’ve been sent by the gods to help you Speak no Evil. We are Mazaru.
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0330 123 9930