Susie Lealan
Director of Customer Wow
Focusing on the customer experience, making interactions and conversations friendly and engaging.
Fave monkey: Northern Plains Grey Langur
Our Tribe
Bon Searle
Computer Whisperer
Turning the next idea into reality one byte at a time.
Fave monkey: Capuchin
Itai Bercovier
Conversation Designer
Helping put the heart in the tin man.
Fave ape: Homo Sapiens
Arul Ganesh
Money Man
Translating numbers into words to facilitate business discussion.
Fave monkey: £500
Corinne Reynolds
Journey Maker
Joining the dots to create an amazing end-to-end experience for our clients and their customers.
Fave monkey: Blue monkey
Abbie Mandry
Social Butterfly
A professional chatterbox, here to listen and share great ideas to help you cut costs and give your customers the best possible customer experience.
Fave ape: Baby Orangutan
Janina Heron
Tone Maven
Listening, learning and sharing … ideas, insights and examples of the tones and words that shape positive interactions.
Fave monkey: Vervet
Joe Kelsall
CX Champion
Listening and turning your ideas into reality.
Fave monkey: De Brazzas Monkey
Liza Royal
CX Kingpin
Working with our clients to help them deliver the best possible customer experience and measurable business benefits.
Fave ape: Cheeky chimp
Kevin Freeman
Happiness Ninja
We have two ears and one mouth.
Fave monkey: Clyde (Clint’s mate)
Jackie Murray
Happiness Hero
Educating, influencing and entertaining through the power of words and music.
Fave monkey: Monkey Mojito
Lyn Ryman
Princess of Service
Making our customers perception reality.
Fave ape: Northern Muriqui Monkey
Katie Paine
Wow Wizard
Delivering the wow factor in thoughtful and unexpected ways.
Fave monkey: Spider Monkey
Alberto Villa
Dinero Deputy
Looking after the tribe’s banana stash.
Fave monkey: Night monkey