Meet our tribe

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0330 123 9930

hello@mazaru.com

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We’re not just a team; we're a great team with a unique set of skills that contribute to our collective success. From creative thinkers and problem solvers to tech wizards and customer service superstars, our members bring their best to the table every day. Get to know some of the stars of the tribe.

Itai Bercovier

Conversation Designer

Photo of Itai Bercovier

Helping put the heart in the tin man, teaching conversation skills AI can only dream of while bringing it to life.

  • UX research and solutions
  • Prompt engineering
  • Team trainer

Fave ape/monkey
Homo Sapiens

Duncan McCunn

CX Advocate

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Working with our clients to find effective solutions and smart efficiencies that save time and money.

  • Serving solutions
  • Pitch perfection
  • Managing the magic

Fave ape/monkey
Micky Dolenz

Susie Lealan

Director of Customer Wow

Photo of Susie Lealan

Focusing on the customer experience, making interactions and conversations friendly and engaging.

  • Voice response virtuoso
  • Customer journey navigator
  • Call flow choreographer

Fave ape/monkey
Any Monkey

Francesca Toma

Service Sensation

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Working closely with clients to support and guide their customers, helping them find the best path to success.

  • Delivering perfection
  • Keen eye for detail
  • Champion for clients

Fave ape/monkey
Red Shanked Douc

Jackie Murray

Happiness Hero

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Loving life educating, influencing and entertaining clients and customers through the power of words and music.

  • Music maestro
  • Excel extraordinaire
  • Queen of quick-wit

Fave ape/monkey
Monkey Mojito

Arul Ganesh

Money Man

Photo of Arul Ganesh

Turning numbers into easy-to-understand language that make business conversations smoother for everyone.

  • Profit prophet
  • Budget juggler
  • Olympic Gold - Fiscal fitness

Fave ape/monkey
Silly Monkey

Liza Royal

CX Kingpin

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Working with our clients to help them deliver the best possible customer experience and measurable business benefits.

  • Negotiation maestro
  • MBA Hons. Cutting costs
  • ROI guru

Fave ape/monkey
Cheeky Chimp

Bon Searle

Computer Whisperer

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Turning the next idea into reality one byte at a time in any platform. The can-do guy with the can-do skills!

  • App/API development
  • UI/UX design
  • Accessible design

Fave ape/monkey
Capuchin

Lynsey Fyfe

Linguistic Luminary

Photo of Lynsey Fyfe

Where client imagination meets customer enlightenment. Bridging the gap between what's said and what's heard.

  • Purveyor of words
  • Published author
  • BA Hons. Wordplay

Fave ape/monkey
Howler Monkey

Alberto Villa

Dinero Deputy

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Looking after the tribe’s banana stash with keen financial insight and empathy for strong business relationships.

  • Financial guru
  • Empathy star
  • Business beacon

Fave ape/monkey
Night Monkey

Joe Kelsall

CX Champion

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Listening to our clients and turning their ideas into successes - managing the whole process with a smile.

  • Champion of communication
  • Role model in resilience
  • Collaborator chief

Fave ape/monkey
De Brazzas Monkey

Katie Paine

Wow Wizard

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Delivering the wow factor in thoughtful and unexpected way while keeping our clients needs at the heart.

  • Solutions designer
  • CSAT sculptor
  • Agent coach

Fave ape/monkey
Sleepy Monkeys