Wow Momentsš
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
With clear questions and improved follow-up prompts, we encouraged customers to interact with the IVR, boosted self-serve, and helped more callers get the right help at the right time. Thatās what itās all about!
Self-help messages to get customers information on their delivery, immediately cut contact to advisors without having to wait to speak to someone. Whatās not to love?
With simple signposting to self-help options in the IVR, callers are reassured and they can find the help they need without having to speak to an advisor.
IVR design changes and targeted signposting to self help increased customer self service, saving Ā£15,500 per month.
We designed a new bot which handled 25K+ chats in the run up to the Grand Prix. Helping lots more customers without jamming up the phone lines.
Our comms training at HRP was a hit! Feedback like āengaging & funā and 100% of participants finding it useful or very useful says it all. Great job, team!
Clearer messaging in the IVR, guides more callers through their payment options in a way thatās easy to understand! Now more people than ever are getting what they need quicker!
Too many calls, not enough self-service. We helped Tesco with a smarter IVR deflection strategy, boosting self-service and first-contact resolution - cutting calls by 17%. Nice work.
With a new bot project, we slashed contact by 55% AND cut costs by Ā£140K. Pretty incredible if you ask us! Our client was thrilled and their customers - even more so š¤©
A heart-warming rise in advisor scores with our empathy training. By improving the customer experience, our client increased their reputation as an ethical and trustworthy company.
