Wow Momentsš
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
With new deflection messaging in the IVR, we encouraged more callers to self-serve. Callers were able to find they help they needed without waiting in the queue.
We achieved a fantastic 14% increase in the number of people passing through ID&V. This cut Average Handling Time (AHT) so advisors can focus on giving great service without the extra step.
Our comms training at HRP was a hit! Hearing feedback like āengaging & funā, as well as 100% of participants scoring it 'useful' or 'very useful' says it all. Great job team!
With new bot messaging and flows, we got customers the refund information they needed fast and saved advisor time!
Too many calls, not enough self-service. We helped Tesco with a smarter IVR deflection strategy, boosting self-service and first-contact resolution - cutting calls by 17%. Nice work.
We transformed our client's customer experience with user-friendly pages, fun videos, and instant updates!
With a new bot project, we slashed contact by 55% AND cut costs by Ā£140K. Pretty incredible if you ask us! Our client was thrilled and their customers - even more so š¤©
We designed a new bot which handled 25K+ chats in the run up to the Grand Prix. Helping lots more customers without jamming up the phone lines.
Smart, tailored prompts for customers whoād already tried to self-serve, directing them straight to the help they needed! Time saving for everyone, itās a win-win.
With our new webchat tone of voice skills training, new quality scorecard design & webchat templates, Sage achieved a 'gold' award for Digital Team of the Year!
