Wow Momentsš
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
With simple signposting to self-help options in the IVR, callers are reassured and they can find the help they need without having to speak to an advisor.
Our comms training at HRP was a hit! Hearing feedback like āengaging & funā, as well as 100% of participants scoring it 'useful' or 'very useful' says it all. Great job team!
We transformed our client's customer experience with user-friendly pages, fun videos, and instant updates!
Too many calls, not enough self-service. We helped Tesco with a smarter IVR deflection strategy, boosting self-service and first-contact resolution - cutting calls by 17%. Nice work.
With our new bot, itās not only the drivers doing the racing, customers are speeding to the answers they need! No more tedious telephone pit stopsājust pure customer satisfaction
With a new deflection, we got callers chatting by SMS. This is a great customer experience, it's quicker and more convenient too!
We achieved a fantastic 14% increase in the number of people passing through ID&V. This cut Average Handling Time (AHT) so advisors can focus on giving great service without the extra step.
Simplified IVR design and menus means lower customer effort and faster resolution - keeping everyone happy in the process!
We got more people moving to self-service channels and staying there. With design changes and simplified messages, we made it easier for customers to find what they needed.
We redesigned menus to streamline customer journeys and get callers to the right place first time! This cut 638 weekly transfers ā saving agent time, and over Ā£80k per year in call handling costs! What a result.
