Wow Momentsš
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Our comms training at HRP was a hit! Feedback like āengaging & funā and 100% of participants finding it useful or very useful says it all. Great job, team!
IVR redesign with clearer messages got callers to the right place first time. Saving time for both the customer, the advisor and making the overall experience much smoother.
Self-help messages to get customers information on their delivery, immediately cut contact to advisors without having to wait to speak to someone. Whatās not to love?
Hastings Direct asked for our help - and we delivered! We tweaked IVR timing, raised ID&V matches by 4.4% and kept thousands of calls out of the queue. That's an all-round better experience for everyone!
Clearer messaging in the IVR, guides more callers through their payment options in a way thatās easy to understand! Now more people than ever are getting what they need quicker!
With our new bot, itās not only the drivers doing the racing, customers are speeding to the answers they need! No more tedious telephone pit stopsājust pure customer satisfaction
IVR design changes and targeted signposting to self help increased customer self service, saving Ā£15,500 per month.
With new dialogue and clearer messaging, customers could find their way through the IVR with ease. They are getting through to the right team first time, without the frustration of being transferred!
We jazzed up voice self-service, making it a breeze for customers to add, drop, or switch up their subscription without waiting to speak to an advisor. It's all about making things smoother and quicker!
Streamlined menus to make it quicker for customers to get through and find the help they needed. Saving time = saving money!
