Wow Momentsš
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Collinsonās online claims survey got shorter and clearer - boosting completion rates by 19%! The feedback will improve CX, meaning very happy customers and a very happy client š
Redesign for a self-service app where callers could get help fast. Saving customers' time and saving our client Ā£80K in call handling costs.
Our comms training at HRP was a hit! Feedback like āengaging & funā and 100% of participants finding it useful or very useful says it all. Great job, team!
We redesigned the post-cruise IVR journey and shaved 9 seconds off AHT. Smarter signposting means faster calls for customers - and more capacity for advisors. Efficiency, unlocked.
With a new deflection, we got callers chatting by SMS. This is a great customer experience, it's quicker and more convenient too!
Our awesome client is now zipping through customer support with some super cool self-help links. This means less waiting, more self-serve wins, fewer call backs and happy customers.
With a new bot project, we slashed contact by 55% AND cut costs by Ā£140K. Pretty incredible if you ask us! Our client was thrilled and their customers - even more so š¤©
With new dialogue and clearer messaging, customers could find their way through the IVR with ease. They are getting through to the right team first time, without the frustration of being transferred!
We reduced calls about potential fraud scams with just one message on the self-assessment tax line. Reassuring customers as soon as they get in touch without having to speak to an advisor.
Our bot handled 8k+ chats in the week before MotoGP. That's a huge operational cost saving and lots of happy customers!
