Wow Momentsš
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
IVR design changes and targeted signposting to self help increased customer self service, saving Ā£15,500 per month.
Our bot handled 8k+ chats in the week before MotoGP. That's a huge operational cost saving and lots of happy customers!
Simplified IVR design and menus means lower customer effort and faster resolution - keeping everyone happy in the process!
Our comms training at HRP was a hit! Feedback like āengaging & funā and 100% of participants finding it useful or very useful says it all. Great job, team!
With simplified messages, we made sure customers were getting to the right place, first time. A huge drop in transfers, lowering customer effort and frustration.
With our new webchat tone of voice skills training, new quality scorecard design & webchat templates, Sage achieved a 'gold' award for Digital Team of the Year!
With new deflection messaging in the IVR, we encouraged more callers to self-serve. Callers were able to find they help they needed without waiting in the queue.
Redesign for a self-service app where callers could get help fast. Saving customers' time and saving our client Ā£80K in call handling costs.
Streamlined menus to make it quicker for customers to get through and find the help they needed. Saving time = saving money!
Our brilliant 'how-to' videos, seamlessly embedded in knowledge articles and chatbot, helped 41% more customers confidently navigate the webstore. This led to a 22% drop in call volumes. Thatās real empowerment!
