Wow Momentsš
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
With a new bot project, we slashed contact by 55% AND cut costs by Ā£140K. Pretty incredible if you ask us! Our client was thrilled and their customers - even more so š¤©
Simplified IVR design and menus means lower customer effort and faster resolution - keeping everyone happy in the process!
Our new IVR recommendations at RACās Vehicle Off Road branch directs callers to the right department first time. Extra bonus? A 19% deflection rate from hire car queues. What a result!
Our IVR changes slashed transfers by over 10,000! With redesigned menus and wording, customers to the right place, first time ā happy days!
Our comms training at HRP was a hit! Hearing feedback like āengaging & funā, as well as 100% of participants scoring it 'useful' or 'very useful' says it all. Great job team!
We helped John Lewis save Ā£65k a year by creating a strategy that encouraged callers to move to WhatsApp. 250+ calls cut weekly, faster help for customers - win-win!
A heart-warming rise in advisor scores with our empathy training. By improving the customer experience, our client increased their reputation as an ethical and trustworthy company.
Self-help messages to get customers information on their delivery, immediately cut contact to advisors without having to wait to speak to someone. Whatās not to love?
With new dialogue and clearer messaging, customers could find their way through the IVR with ease. They are getting through to the right team first time, without the frustration of being transferred!
With new deflection messaging in the IVR, we encouraged more callers to self-serve. Callers were able to find they help they needed without waiting in the queue.
