Wow Momentsš
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Our results could speak for themselves - but we like to shout about them anyway š
Here's a few of our many successes... Just wait until you see what we could do for you!
Our comms training at HRP was a hit! Feedback like āengaging & funā and 100% of participants finding it useful or very useful says it all. Great job, team!
Collinsonās online claims survey got shorter and clearer - boosting completion rates by 19%! The feedback will improve CX, meaning very happy customers and a very happy client š
With our new bot, itās not only the drivers doing the racing, customers are speeding to the answers they need! No more tedious telephone pit stopsājust pure customer satisfaction
Smart, tailored prompts for customers whoād already tried to self-serve, directing them straight to the help they needed! Time saving for everyone, itās a win-win.
Streamlined menus to make it quicker for customers to get through and find the help they needed. Saving time = saving money!
A redesign of the survey has had a great impact on how many customers are completing it! These CSat surveys are an important insight for maintaining top notch CX.
With our complaints writing training and QA, our client saw a boost in advisor scores and won 'Gold' at the UK CXA awards for most improved complaints handling š
Our bot handled 8k+ chats in the week before MotoGP. That's a huge operational cost saving and lots of happy customers!
We redesigned the post-cruise IVR journey and shaved 9 seconds off AHT. Smarter signposting means faster calls for customers - and more capacity for advisors. Efficiency, unlocked.
Simplified IVR design and menus means lower customer effort and faster resolution - keeping everyone happy in the process!
