Mazaru stands with Ukraine
 

Coronavirus

As concerns grow around Coronavirus, we want to confirm how our service will run :

Meetings, reviews, workshops

If you prefer not to meet up, we can run our meetings through collaborative, online tools – we generally use Google Hangouts, Microsoft Teams and good, old-fashioned mobile phones.

Studio recordings – it’s BAU

It’s business as usual for our studio crew. 80% of our voiceovers use home studios (as well as ours) – we don’t anticipate any impact on your service or SLAs.

Free IVR alert messages

If your business and customer service is being disrupted by Coronavirus, download one of our FREE messages below, to keep your customers updated.
Just click on the link beside the message to download a zip file containing all the main formats (mp3, a-Law, u-Law and 8k 16bit PCM).

If you need anything extra (or want us to record specific emergency IVR messages, as part of your service), get in touch through helloteam@mazaru.com | 0330 123 9931 and we’ll get onto it asap.

Messages

Staffing #1

Sorry, because of the Coronavirus outbreak in the UK, we’re a little short-staffed today, so it might take us longer than usual to answer your call. We’re sorry for the delay, and will be with you as soon as we can.

Male       Female

Staffing #2

We’re sorry, because of the Coronavirus outbreak in the UK, there are fewer of us to take your call today. It might take you longer than usual to get through, but rest assured we’re working our way to you as quickly as we can.

Male       Female

Offices Closed

Because of the Coronavirus outbreak in the UK, we’ve decided to close our offices to ensure the well-being of our employees.  For more information on the Coronavirus please visit the NHS website at www.nhs.uk.  We apologise for any inconvenience this may cause.

Male       Female

Travel #1

If you’re not sure about travelling because of the Coronavirus outbreak, the Foreign Office website has all of the official information you need at www.fco.gov.uk. For more information on the Coronavirus please visit the NHS website at www.nhs.uk

Male       Female

Travel #2

If you’re not sure about travelling because of Coronavirus, please follow the latest Foreign Office advice at www.fco.gov.uk. For help with travel arrangements or cancellations please contact your travel provider directly.

Male       Female

Travel #3

If you have any questions on travelling and the Coronavirus, please follow the latest Foreign Office advice at fco.gov.uk.  If the Foreign Office are advising against travel, you should contact your travel provider directly. They’ll be able to help with alternative arrangements or cancellations.  If you’ve spoken to your travel provider then please speak to our claims team, who will be able to assist you.

Male       Female

Financial Impact

If you’re concerned about the impact the Coronavirus will have on your trip, please follow the latest Foreign Office advice at www.fco.gov.uk.  In the event that the Foreign Office are advising you not to travel, please contact your travel insurance provider directly. They’ll be able to tell you what to do next.

Male       Female

Can I get my own message?

If you need anything extra (or want us to record specific emergency IVR messages, as part of your service), get in touch through helloteam@mazaru.com | 0330 123 9931 and we’ll get onto it asap.