Use the power of behavioural science, supercharged by AI, to increase sales, improve satisfaction and wisely reduce service contact.
~ Lao Tzu
This simple tool beats the drum for change; helping you improve digital, print and conversational touchpoints and comms.
AI, driven by consumer insight and behavioural science, means you can be confident changes will make a positive impact.
Science and consumer insights drive our analysis. These insights come from our independent research with over 10,000 consumers and the results we’ve achieved for many leading-brand clients. Through both, we’re clear on how words and tone impact sales, satisfaction and service. For example:
A warm and friendly tone of voice can increase
customer satisfaction, by a whopping 76%.
Hi David. Dear Sir. Hello Mr Adams. Watcha Dave!
According to 42% of people surveyed, trust breaks down
when suppliers use the ‘wrong’ greeting in an email.
Show me the money.
When a service email is short, clear and positive, 24% more
consumers said they would be likely to ask for a quote.
We’re already analysing content and comms for over 70 brands – finding ways to improve 1000s of FAQs, online accounts, webchats, SMS chats, chatbots, welcome packs, emails and white mail.
For free analysis, product play and wise words, call or text us on 07710 032 275