Attracting broadcasts and audiences from around the world, the home of British Motorsport is the home of exhilaration and excitement. Passionate about their customers, Silverstone wanted to bring that same experience to life from the moment they ring.
How we helped them have great conversations
Having invested in a new Unify platform, it was the right time to make the most of the new tech and offer customers a world-class, on-brand experience. We:
- Found the perfect new voice – as vibrant and engaging as the brand
- Designed exciting queue experiences to showcase their growing events calendar and tell customers what else is on offer, like driving experiences, festivals and family days
- Collaborated with our partner Unify, to improve the routing and reduce effort – meaning callers get where they need to be more quickly, and easily get the answers they need
- Stay on top of the experience with a managed service – making changes in line with events, offers and marketing campaigns
If you’d like tips on how to have more more empathetic and helpful customer service conversations, drop a line to firstname.lastname@example.org