The Future of Retail CX event
Unify Communications are hosting a dedicated Future of Retail CX workshop, covering the dangers of customer service silos, how to invest in self-service for call deflection, and ways retailers can ensure they keep pace with the increasingly demanding omnichannel customer.
The day will see discussions around engaging your workforce, embracing AI and improving communication across all channels.
I’ll be sharing some killer hacks to make your service conversations great.
When: Thursday 27th June 2019, 12:00 – 16:30
Where: Home Sweet Home, Covent Garden, London
The event is free to attend.
Click here to register.